PRIVACY POLICY

Introduction

For our company, the protection of the personal data of our customers is of primary importance. That is why we have taken measures to protect the personal data we process and to ensure that the processing is always carried out in accordance with the legal framework, both by the company itself and by third parties who process personal data on behalf of the company.

Controller – Data Protection Officer (DPO)

Our company informs you that, for the purposes of carrying out its business activities, it processes the personal data of its customers in accordance with the applicable national legislation and the European Regulation for the protection of natural persons against the processing of personal data and for the free circulation of this data (General Data Protection Regulation) as applicable.

For any matter regarding the processing of personal data, contact the personal data department of our company at the email: info@bestmarket.gr

What is the purpose of processing and how we use personal data.

We use the collected data in various ways which differ depending on the purpose of processing.

In some cases in which bestmarket.gr will not be able to take actions if it does not have specific Personal Data, such as for example your Personal Data required during the processing of your orders so that they are delivered by the partner carrier to you and not to some other third party.

Purpose of processing your personal data are:

The provision of the services that you entrust to us and wish to receive from us, such as for example the purchase of products that you wish to buy from us. More specifically, in order to deliver your orders and be able to support you even after the sale, the necessary data we need are:

your first and last name and for businesses the company name, occupation, VAT number and DOU, so that the employee making the delivery knows to whom he should deliver

your billing and/or delivery address so you can pick up at your location

phone number so that we can contact you regarding your order

your e-mail address (email), so that you receive updates regarding your order

All of the above is necessary for the prevention and detection of fraud against you and against our company.

Upon your consent and as long as you have granted us, either when creating a member account, or when you subscribe to our newsletters and personalized communication, your necessary information as the case may be, the following possibilities are also provided:

to subscribe to newsletters, to send information and offers, you must provide us with your email address. With your registration and corresponding consent, you will be able to receive all our updates and offers that we send via email and text messages or Instant messaging via relevant services (for example with SMS, Viber, Push Notifications, etc.)

to create a Member Account you must provide us with your email address and set your own personal passwords. By creating a member account in accordance with the above and your corresponding consent, you will place your next orders without having to re-register your details. You will now be able to enjoy an optimal experience with access to your account information and all settings offered on your account page. This way you get access to all your details so that you can fill them in or modify them as needed. You can enter all the information necessary to fulfill your orders in your account, so you don't have to fill it in every time you want to place an order

Credit/Debit Card Details

Your credit card details are requested during the completion of your orders if you choose the relevant payment method and are solely for their electronic transmission through a secure environment to the banking institution for the completion of your payment only. Our company does not store any credit card information in our systems beyond the last 4 digits of the card number so that identification can be made if necessary.

What are the reasons for processing your personal data?

We only process the personal data you provide us when we have a legitimate reason to do so.

Reasons for processing your personal data are:

the provision of the services you entrust to us and wish to receive from us such as for example the purchase of products and consequently the fulfillment of our contractual obligations in this context, for the proof of your orders, for after-sales support, to communicate with about your orders and generally where reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce terms and conditions.

compliance with an obligation imposed by law, such as regulatory compliance for tax purposes.

the consent you provide under the specific conditions set by the legal framework, in order to: subscribe to newsletters, receive updates on products, services, offers, participate in satisfaction surveys, send you personalized updates, etc.

Where your data is transmitted

Our company transfers personal data to third parties, to whom the company entrusts the processing of personal data on its behalf.

In particular, the data is only transferred to companies cooperating with our company that provide services for the purpose of sending advertising material and personalized offers. Also, for the purposes of implementing the sales contract, data is transmitted to cooperating companies that have been assigned the execution of part of the contract, such as transport companies or pick-up points selected by you.

Storage Period

The period of data storage is decided based on the following specific criteria depending on the case:

When the processing is imposed as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions impose.

When the processing is performed on the basis of a contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise, and/or support of legal claims based on the contract.

For the purposes of promoting products and services (marketing activities), your personal data is kept until you withdraw your consent. This can be done by you at any time. The withdrawal of consent does not affect the lawfulness of the processing that was based on the consent during the period before its withdrawal.

We also keep your account data for as long as you keep it and you have not requested its deletion. Your data, which you give us in order to provide you with services, will be kept for as long as necessary so that we can continue to provide you with these services. To the extent reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may retain some of your information, as required, even after the termination of your account or we no longer need to provide you with your services.

To withdraw your consent contact the Data Protection Officer (DPO) of our company at the email: info@bestmarket.gr

What are your rights in relation to your personal data

Every natural person whose data is processed by our company enjoys the following rights:

Right of access

You have the right to be aware of and verify the lawfulness of the processing. Therefore, you have the right to access the data and receive additional information about its processing.

Right of rectification

You have the right to study, correct, update or modify your personal data.

Right to erasure

You have the right to request the erasure of your personal data when we process it based on your consent or in order to protect our legitimate interests. In all other cases (such as indicatively when there is a contract, an obligation to process personal data imposed by law, public interest), the right in question is subject to specific limitations or does not exist as the case may be.

Right to portability

You have the right to receive your personal data free of charge in a form that will allow you to access it, use it and process it with commonly used processing methods.

Right to withdraw consent

Finally, our company informs you that where the processing is based on your consent, you have the right to withdraw it freely, without prejudice to the lawfulness of the processing that was based on your consent before you withdrew it.

To withdraw your consent contact the email: info@efiandvag.com. You can also use the options to unsubscribe or delete an account, by following (clicking) on the corresponding link (link), which is present in our electronic communications.

Security of Personal Data

Our company implements appropriate technical and organizational measures aimed at the secure processing of personal data and the prevention of accidental loss or destruction and unauthorized and/or illegal access to, use, modification or disclosure. In any case, the way the internet works and the fact that it is free to anyone does not allow guarantees to be provided that unauthorized third parties will never be able to violate the technical and organizational measures in place by accessing and possibly using personal data for unauthorized and/or illegal purposes.